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Shipping Policy


Last updated 26/03/24



Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an Exchange only. Please see below for more information on our return policy. 




All returns must be postmarked within 14 days of the receipt date. All returned items must be in new and unused condition, with all original tags and labels attached.




To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:


MUEN jewelry

Attn: Returns

[RMA #]

Tuval 23

Ramat Gan



Return shipping charges will be paid or reimbursed by us.

We strongly recommend that you use a trackable method to mail your return. 



shipping charges. We strongly recommend that you use a trackable method to mail your return.



After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 14 days from the receipt of your item to process your exchange.  We will notify you by email when your Exchange has been processed.



The following items cannot be exchanged:

● special order

● item on sale

● Custome jewelry


Our jewelry are mostly handmade to a high standart.

but in any case if it there defect:

For defective or damaged products, please contact us at the contact details below to arrange a  exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

● Custome Jewelry cannot be returned.

***The shop there is no refund policy.



If you have any questions concerning our return policy, please contact us at:



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